Refund & Return Policy
Last updated: 18 May 2026
1. Application for Returns/Refunds
1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund within 14 days of purchase.
2. Application for the Return of an Item
2.1 Buyer may only apply for the refund and/or return of the Item in the following circumstances:
- The Item has not been received by Buyer;
- The Item was defective and/or damaged on delivery;
- The Item received is incomplete (missing quantity or accessories);
- Delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.);
- The Item received has physical damage (e.g. dented, scratched, shattered);
- The Item received is faulty (e.g. malfunction, does not work as intended).
2.2 Buyer's application must be submitted via the Contact Us Form on the website.
2.3 TLHP will review each Buyer's application on a case-by-case basis and, in its sole discretion, determine whether Buyer's application is successful.
2.4 Please note that, if required by TLHP, Buyer must ship or drop off the Item to a location designated by TLHP within five (5) calendar days after the return request is approved.
2.5 The approval of Buyer's request for refund and return will be made by TLHP in its sole discretion. Buyer acknowledges and agrees that TLHP's decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against TLHP or its affiliates in relation to such decision.
3. Condition of Returning Item
3.1 For returns and/or refunds of Items in its original/sealed condition, and subject always to Clause 2.1, Buyer must ensure that the Item remains unused with its tag (if any) remaining on the Item when returning the Item. Without limiting the generality of the foregoing:
- Items must be returned in their original packaging. All tags, manuals, and accessories that were included with the purchase must be returned as well;
- For clothing and wearables, Items must be unworn (except for trying on purposes), unwashed, with all original tags attached, and must not have signs of wear or use; and
- For all other products, Items must be returned in their original packaging.
7. Liability for Forward Shipping Fee and Return Shipping Fee
- In the scenario of an unforeseen error from TLHP's end (i.e. damaged, faulty, incomplete or wrong Item delivered to the Buyer), TLHP will bear Buyer's forward and return shipping fees.
- In the scenario where the Buyer and TLHP have come to an agreement in relation to a refund, the Buyer, depending on the category of the Item, shall first get TLHP's consent prior to the return request. Where the parties have agreed, TLHP will bear the return shipping fee.
- [Applicable only to Buyers located in Malaysia] In the scenario where both TLHP-Buyer are disputing the party liable for the return shipping fee, TLHP at its sole discretion will determine the party liable for the return shipping fee.
8. Refunds
8.1 Buyer will only be refunded after TLHP has received the returned Item. The refund will be made via direct bank transfer to the Buyer's bank account that matches Buyer's full name as per IC.
Buyer acknowledges and agrees that:
- For Buyers not located in Malaysia, refunds will only be made to the Original Payment Method.
- Upon refund via one of the above-mentioned methods or issuance of such vouchers, Buyer shall have no further right or claim against TLHP in connection with such refund.
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